With a Group Buy, customer payments are collected in advance so that a bulk order can be placed with the manufacturer. Due to the nature of this process, fulfilment timelines can vary, and delivery may take several weeks or months from the time the order is placed.

A Pre-Order differs in that production is already underway before the product is offered for sale, with manufacturing costs having already been covered by us. This can either follow a previous Group Buy for the same product, or be run as a standalone offering.

Changes to an order can only be guaranteed while the Group Buy remains open. Once the Group Buy has closed, amendments may no longer be possible. For Pre-Orders, changes can be made while allocated stock remains available and before the shipment arrives at our workshop.

The status of all Group Buys can be viewed on our Updates page. This page is updated with the latest information available to us as soon as we receive it.

What if the Group Buy fails to meet the MOQ (Minimum Order Quantity)? 

If a Group Buy does not reach its MOQ, a refund will be issued for the affected product. Refunds are typically processed within 4 weeks of the Group Buy closing, and you will also receive an email confirmation once this has been arranged.

Due to the nature of Group Buys and Pre-Orders, all timelines should be treated as estimates. It is common for products to become available either earlier or later than originally expected.

We provide ongoing updates for all Group Buys and Pre-Orders through our Updates page, allowing customers to follow the project and stay informed throughout the process.

Due to the nature of Group Buys and Pre-Orders, refunds are generally not offered. In certain exceptional circumstances, however, refund requests may be considered at my discretion for both active and completed Group Buys.

Where a refund is approved, international orders will be subject to a 7.5% restocking fee to help cover non-refundable payment processing costs.

If the product you receive arrives damaged or does not match the original specifications, you may be eligible for a return.

To arrange this, please get in touch.

We aim to maintain a high standard of quality across all products, however some minor imperfections can occur as part of the manufacturing process.

The following are not considered QC failures:

• Marks on the interior surfaces of metal keyboard cases, including anodisation hook marks.
• Minor cosmetic imperfections on PCBs, such as slight colour variation, where functionality is unaffected.
• Small marks or hairline cracks around fasteners on plastic cases, provided the structural integrity of the case has not been compromised.

If you are unsure whether an issue qualifies for support, please get in touch and include photos of the issue along with your order number.

Renders are provided as visual representations intended to give an approximate idea of the final product. Due to differences in rendering methods, display settings, and individual colour perception, the finished product may vary slightly from the original renders.

Where these differences fall within acceptable tolerances, orders will be fulfilled as normal. If colour differences are deemed to exceed those tolerances, refunds or exchanges may be offered at our discretion and subject to available stock.

Should refunds or exchanges become available in these situations, affected customers will be contacted by email and provided with the available options to help ensure a fair resolution.

You can reach out to us via the contact page.